Frequently Asked Questions
Q. What is the warranty on a mattress?
A. All the mattress we retail are made from the finest materials and as such, each has a 10 year, 20 year or Lifetime warranty depending on the model and manufacturer (Naturepedic, Green Sleep, Sleeptek, Ergovea, WJ Southard or Vispring). We're happy to provide these manufacturer warranties and all their details to you!
Q. Can I return a mattress?
A. Sorry, no, all mattresses (and foundations or box springs) are custom-made to order and are not returnable. If you are concerned about an allergic or other reaction to your new mattress, we recommend spending time at the store, as we do not warrant against reactions.
Q. Can I return bedding, like sheets or pillows?
A. All bedding (not mattresses, box springs, or foundations) that is unused, unopened and in its original sealed packaging may be returned for a full refund within 30 days, excluding any shipping charges.
Q. What is your mattress delivery and set-up charge?
A. White-glove delivery and set-up is complimentary within 50 miles of the store for purchases over $995 before tax. If you purchase a bed frame, we'll set that up too at no charge! For more details, see our Delivery Information page.