Returns & Exchanges

Can I return or exchange bedding? 

All bedding, excluding mattresses, that is unused and returned in its original packaging may be returned for a refund within 30 days of your original sales receipt. We do not pay for the return shipping unless item is damaged or defective. We will, however, issue the return shipping labels and deduct the cost of the return from the refund.
If you need to return or exchange your item, please send an e-mail over to info or call us at (978) 440-8200 .

Can I return a mattress, foundation or boxspring?

Unfortunately, some things in life are simply non-returnable. All mattresses, foundations and boxsprings are not returnable. We know how comfortable our mattresses are, so we offer them with absolute confidence. However, comfort is extremely subjective, so we encourage you to spend as much time at the store as needed. We're always happy to have you visit us multiple times to be sure you've found the perfect mattress.

Comfort Layer Exchange

Some of our mattresses are made up of multiple layers to achieve a specific feel. If you find that within the first year of ownership of your mattress that you need to adjust your mattresses' firmness, let us know. We will replace one (1) layer per side of the bed at no cost to you. If you are outside of our delivery range, you will be responsible for returning the original layer(s) back to The Organic Mattress.

Can I return a custom-made piece of furniture?

See our Furniture Terms and Conditions for details regarding returns, order changes, cancellations, delivery, warranty and more.

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