All bedding that is unopened in its original packaging may be returned for a full refund or exchanged within 30 days of purchase. If you need to return or exchange your item, please email or call us ((978) 400-8200) to let us know that will be shipping it back to us so we can be on the look out for it. For your protection, to ensure you receive your credit, we recommend shipping it back to us with tracking. Once we receive your package, we will process an exchange or issue a refund within 2 business days. We'd also love to get your feedback on why the item ultimately wasn't a good fit for you.
Unfortunately, some things in life are simply non-returnable. All mattresses, foundations and boxsprings are not returnable. We know how comfortable our mattresses are, so we offer them with absolute confidence. However, comfort is extremely subjective, so we encourage you to spend as much time at the store as needed. We're always happy to have you visit us multiple times to be sure you've found the perfect mattress. Many of our mattresses also are customizable: EOS, EOS Pillowtop, Kama Flex Plush, Kama Flex Lift, Kama Float, Dolcezza Plush, Original Vimala and Cloud, and we'd be happy to help you try all the variations.
See our Furniture Terms and Conditions for details regarding returns, order changes, cancellations, delivery, warranty and more.
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